Shopping at DSW (Designer Shoe Warehouse) offers a wide range of footwear options, from stylish boots to comfortable sneakers. However, sometimes a purchase may not work out as expected, leading customers to wonder about the return process. Whether you received the wrong size, changed your mind, or found a defect in your product, understanding DSW’s return policy can save you time and hassle. In this guide, we break down everything you need to know about returning shoes to DSW in 2025. From in-store and online returns to refund processing times and exceptions, we cover it all.
How Long Do You Have to Return Shoes to DSW?
DSW offers a generous return window to accommodate customer needs. As of 2025, you have 90 days from the purchase date to return unworn and undamaged shoes for a full refund or exchange. This policy applies to both in-store and online purchases, making it easier for customers to return shoes without feeling rushed.
However, if you exceed the 90-day return window, DSW still allows returns, but instead of receiving a refund to your original payment method, you will be issued store credit. Store credit can be used for future purchases but cannot be redeemed for cash. Keep in mind that this extended return policy applies only to standard customers; members of the DSW VIP Elite program may enjoy additional flexibility with their returns.
Returning Online Purchases vs. In-Store Purchases
When it comes to returning shoes, DSW provides two main options: returning them to a physical store or sending them back through the mail. If you purchased shoes online, you can return them in-store or via mail. Returning online orders in-store is the fastest method since you can receive an immediate refund, provided you bring the original receipt and the shoes are in unworn condition.
For online returns by mail, you need to print a return shipping label from the DSW website. While some returns qualify for free return shipping, others may require you to cover the shipping costs, depending on the reason for return. Refunds for mailed returns typically take 7–10 business days to process after DSW receives your package. It’s always best to keep tracking information in case any issues arise.
What If You Don’t Have the Receipt?
If you’ve lost your receipt, you can still return your shoes, but the refund process will be different. Without a receipt, DSW will issue a merchandise credit instead of refunding the original payment method. The amount refunded will be based on the lowest sale price of the item within the last 90 days.
If you made the purchase using a credit or debit card, DSW may be able to look up your transaction and process the refund accordingly. However, if you paid with cash and do not have proof of purchase, your only option will be store credit. For easier returns in the future, it’s recommended to create a DSW account, as your purchase history will be stored digitally, making it easier to retrieve your receipts.
What Is DSW’s Return Policy for Worn Shoes?
DSW has a strict policy when it comes to worn shoes. Shoes must be in new, unused condition to qualify for a full refund. If you have worn the shoes outside and they show signs of use, DSW may refuse the return or offer a partial refund in the form of store credit.
There is one exception to this rule: defective shoes. If you receive a defective pair, you can return them even after wearing them. However, DSW will need to inspect the shoes to determine whether the defect is due to a manufacturing issue or regular wear and tear. If the defect is determined to be a result of normal use over time, your return may not be accepted.
How Are Refunds Processed?
Once your return is approved, DSW processes refunds based on the original payment method. If you paid with a credit or debit card, the refund will be credited back to the same card within 5–7 business days. If you paid with PayPal, the refund will go directly to your PayPal account, though the timing depends on PayPal’s processing policies.
For purchases made with a DSW gift card, refunds will be issued as store credit rather than cash. If your return is made after 90 days, your refund will also be in the form of a merchandise credit, which can be used for future purchases but not withdrawn as cash. It’s important to note that any shipping fees paid during the initial purchase are non-refundable, unless the return is due to a mistake on DSW’s part, such as sending the wrong item.
Are There Any Exceptions to the Return Policy?
While DSW offers a flexible return policy, there are some exceptions customers should be aware of. Certain items, such as final sale or clearance items marked “non-returnable,” cannot be refunded or exchanged. Additionally, custom or personalized shoes may not be eligible for returns unless there is a defect.
Another key exception applies to DSW VIP Elite members, who may enjoy extended return windows beyond the standard 90 days. If you frequently shop at DSW, signing up for the VIP program may offer additional benefits, including more time to decide if you want to keep your purchase.
Frequently Asked Questions (FAQ)
1. Can I return shoes without the original box?
DSW prefers that you return shoes in their original packaging, but if you no longer have the box, they may still accept the return as long as the shoes are in unworn condition. However, returns without the box could be subject to store credit rather than a refund.
2. Can I return an item to any DSW location?
Yes, you can return purchases to any DSW store, regardless of where you originally bought them. Just ensure you bring your receipt or have a DSW account so the store can verify your purchase.
3. How long do online refunds take?
Refunds for mailed returns usually take 7–10 business days to process after DSW receives the returned item. If returning in-store, refunds to credit or debit cards can take 5–7 business days to appear in your account.
4. Does DSW offer exchanges?
Yes, DSW allows exchanges in-store. However, if you are exchanging an online purchase via mail, you will need to return the original item for a refund and place a new order.
5. Can I return shoes bought with a DSW gift card?
Yes, but the refund will be issued as store credit rather than a cash refund.
Conclusion
Understanding DSW’s return policy can help you shop with confidence, knowing that you have options if your purchase doesn’t work out. With a 90-day return window, both online and in-store return options, and the ability to return items without a receipt, DSW makes the process convenient for customers. However, it’s important to keep your shoes unworn and retain proof of purchase for a smooth return experience. While some restrictions apply—such as non-returnable clearance items and returns without a box—most shoppers will find DSW’s return policy to be fair and flexible. Whether you’re returning for a refund, store credit, or an exchange, following these guidelines will ensure a hassle-free experience in 2025.
