Altar’d State is a popular fashion and lifestyle brand known for its trendy clothing, accessories, and home décor items. While many customers love shopping at Altar’d State, returns and exchanges are an important part of any retail experience. Whether you purchased an item in-store or online, understanding the return policy can help you navigate the process smoothly.
In 2025, Altar’d State has updated its return policy to offer more flexibility and clarity to its customers. This article will cover everything you need to know, including eligibility for returns, timeframes, refund methods, special conditions, and frequently asked questions. If you’re planning to return or exchange an item, this guide will ensure you understand the process and avoid any unnecessary confusion.
Return Eligibility: What Can Be Returned?
Before initiating a return, it’s important to know which items are eligible. Altar’d State accepts returns on most items, but there are some conditions you need to be aware of. Items must be unworn, unwashed, and in their original condition with tags attached. If an item shows signs of wear or damage not caused by the retailer, it may not qualify for a return.
Additionally, some categories of products, such as final sale items, personalized products, and intimate apparel (like bras and underwear), are generally non-returnable. If you received a defective or damaged item, you may be eligible for a return or exchange even if it falls under these restrictions. In such cases, contacting Altar’d State’s customer service team promptly can help resolve the issue.
Timeframe for Returns: How Long Do You Have?
Timing is crucial when returning an item to Altar’d State. As of 2025, customers have 30 days from the date of purchase to return an item for a full refund. This applies to both in-store and online purchases. If you exceed the 30-day window, you may still be able to return the item, but you’ll typically receive store credit instead of a refund to your original payment method.
Holiday purchases may have extended return windows, which Altar’d State announces seasonally. If you’re buying a gift, it’s always a good idea to check whether an extended holiday return policy applies to your purchase.
Refund Methods: How Will You Get Your Money Back?
The refund process varies depending on how you originally paid for your order. If you paid with a credit or debit card, your refund will be processed back to the same card. This process can take anywhere from 5 to 10 business days depending on your bank’s processing time.
For purchases made using gift cards, the refund will be issued in the form of store credit. If you used a combination of a credit card and a gift card, the refund will typically be split accordingly. Cash purchases returned in-store will be refunded in cash, but online purchases paid with PayPal or other digital payment methods may be refunded as store credit.
If you receive store credit, you can use it for future purchases at any Altar’d State location or on their website. Store credit does not expire, making it a flexible option if you plan to shop at Altar’d State again.
In-Store vs. Online Returns: What’s the Difference?
Customers who purchased an item in-store can return it to any Altar’d State location, provided they meet the return criteria. However, online orders have a slightly different process. If you bought an item online and want to return it, you have two options:
- Return in-store – This is the fastest way to get a refund. Bring the item along with the original receipt or packing slip to a nearby Altar’d State store, and the staff will process your return.
- Mail-in return – If visiting a store isn’t an option, you can return the item by mail. You’ll need to log into your Altar’d State account, request a return label, and follow the instructions for shipping the item back. Keep in mind that return shipping fees may apply unless the return is due to an error on Altar’d State’s part.
Exchanges: Can You Swap an Item for a Different One?
Exchanges are possible for most items, but the process varies depending on availability. If you want to exchange an item for a different size or color, the easiest way is to visit a store, where an associate can help you find a suitable replacement.
For online exchanges, you’ll need to return the original item and place a new order for the replacement. Altar’d State does not hold items for exchange, so if the item you want is out of stock by the time your return is processed, you may need to choose something else or accept a refund instead.
Special Conditions: Sale Items, Defects, and Gift Returns
While Altar’d State allows returns on most products, there are exceptions and special conditions:
- Final Sale Items – These items cannot be returned or exchanged under any circumstances. Always check whether an item is marked as “Final Sale” before purchasing.
- Defective or Damaged Products – If you receive a damaged or defective item, contact customer service immediately. You may be eligible for a free replacement or full refund.
- Gift Returns – If you received an item as a gift and need to return it, you can do so for store credit. If you have the gift receipt, the process is straightforward. Without a receipt, you may still be able to return the item, but the credit will be based on the lowest selling price.
Frequently Asked Questions (FAQs)
1. Can I return an item without a receipt?
Altar’d State prefers that customers provide a receipt or proof of purchase. If you no longer have it, you may still be eligible for store credit, but approval depends on store policy and manager discretion.
2. Does Altar’d State charge a restocking fee?
No, Altar’d State does not charge a restocking fee for standard returns. However, return shipping fees may apply for mail-in returns.
3. Can I return a worn or washed item?
No, items must be in new, unworn, and unwashed condition with tags attached. Worn or washed items are not eligible for return unless they are defective.
4. How long does it take to process a refund?
Refunds typically take 5-10 business days to reflect on your original payment method. For returns made in-store, cash refunds may be given immediately.
5. What if I miss the return window?
If you exceed the 30-day return window, you may still be eligible for store credit. However, items returned well past the allowed timeframe may not be accepted.
Conclusion
Altar’d State’s return policy in 2025 is designed to be customer-friendly while maintaining reasonable restrictions. With a 30-day return window, flexible refund methods, and straightforward in-store and online return options, customers can shop with confidence. However, it’s always important to check the specific terms for final sale items, gift returns, and mail-in returns to ensure a smooth process.
If you’re unsure about your return eligibility, reaching out to Altar’d State’s customer service or visiting a store can help clarify any concerns. By following the return guidelines, you can easily exchange, return, or receive a refund for your purchase without hassle.
