Shopping at Designer Shoe Warehouse (DSW) can be exciting, but sometimes, a purchase doesn’t work out as planned. Whether you’ve bought the wrong size, changed your mind, or received a defective product, DSW has a return policy designed to make the process as smooth as possible. Understanding the ins and outs of their return policy will help you avoid unnecessary stress and ensure a seamless return experience.
In this article, we’ll break down DSW’s return policy, covering everything from time limits to return methods and refund options. Whether you’re a frequent shopper or a first-time customer, this guide will answer all your questions about returning items to DSW.
How Long Do You Have to Return an Item to DSW?
DSW offers a 60-day return window for most purchases. This means you have up to 60 days from the date of purchase to return your item for a full refund. However, if you’re a DSW VIP Elite member, you get an extended return period of 365 days—a full year!
If you return an item within this period and have your original receipt, you’ll get a refund to your original payment method. However, if you miss the deadline, you might still be able to return the item, but instead of receiving a refund, you will receive store credit.
To qualify for a refund, the shoes must be unworn, in their original packaging, and in resalable condition. If the shoes show signs of wear, DSW reserves the right to deny the return or offer store credit instead.
Can You Return Shoes Without a Receipt?
If you lost your receipt, don’t worry—you might still be able to return your item. DSW has a return tracking system, which means they can often locate your purchase in their system if you paid using a credit or debit card.
However, if they can’t find proof of purchase, you will only receive store credit instead of a refund to your original payment method. The amount of store credit you receive will be based on the current selling price of the item, which may be lower than what you originally paid.
To avoid any hassle, it’s best to keep your receipts or make purchases using a registered DSW VIP account, as this will automatically track your purchases.
How Can You Return an Item?
DSW offers multiple ways to return an item:
1. In-Store Returns
The easiest way to return an item is by visiting a DSW store location. Simply bring your shoes, the original receipt, and the credit or debit card used for the purchase. A store associate will process your return, and if eligible, you will receive a refund instantly.
2. Online Returns via Mail
If you prefer returning your item by mail, you can do so by following these steps:
- Log into your DSW account or visit their returns page.
- Print a prepaid return shipping label (a fee may apply).
- Pack the item securely in its original packaging.
- Drop it off at your nearest shipping carrier.
It may take 7-10 business days for DSW to process the return and issue a refund. Keep in mind that return shipping fees will be deducted from your refund unless the return is due to a DSW error.
Are There Any Exceptions to the Return Policy?
Yes, DSW has some exceptions to their standard return policy. Here are a few key ones to keep in mind:
- Final Sale Items: Any item marked as final sale is non-returnable.
- Worn Shoes: DSW does not accept returns on worn shoes unless they are defective.
- Gift Card Purchases: Gift cards are non-refundable and cannot be exchanged for cash.
- Online Exclusive Items: Some items bought online may have different return rules, so always check the product details before purchasing.
What Happens If You Return an Item After 60 Days?
If you return an item after the 60-day window, you won’t receive a refund to your original payment method. Instead, DSW will issue a merchandise credit, which can only be used for future DSW purchases.
Merchandise credits never expire, so you can use them at any time. However, it’s always best to return items within the allowed timeframe to ensure you get the best refund option.
Can You Exchange an Item at DSW?
Yes! If you bought the wrong size or color, DSW allows easy exchanges. You can bring the item to any DSW store and exchange it for the correct size or a different style.
If you are exchanging an item online, you’ll need to return the original order and place a new order for the replacement item. Unfortunately, DSW does not offer direct online exchanges, so you may need to pay for shipping on the new order.
Does DSW Offer Free Returns?
DSW offers free returns if you return items in-store. However, if you return an item by mail, there may be a return shipping fee unless:
- You are a DSW VIP Gold or VIP Elite member (eligible for free returns).
- The return is due to a mistake made by DSW (wrong item, defective product, etc.).
If you frequently shop online at DSW, it might be worth joining their VIP program to take advantage of free return shipping benefits.
Frequently Asked Questions (FAQs)
1. Can I return an item to DSW without the original box?
No, DSW requires shoes to be returned in their original shoebox. If the box is missing, DSW may deny your return or offer store credit instead of a refund.
2. How long does it take to get a refund from DSW?
For in-store returns, refunds are processed instantly. For online returns, it may take 7-10 business days for DSW to process your return and issue a refund.
3. Does DSW accept returns on clearance items?
Yes, DSW accepts clearance item returns, but they must be in new condition and returned within 60 days. However, final sale items cannot be returned.
4. Can I return shoes to DSW if I wore them once?
No, DSW only accepts returns on unworn shoes. If the shoes appear worn, they may deny the return or offer store credit instead of a refund.
5. Can I return an online order to a DSW store?
Yes! DSW allows you to return online purchases at any DSW store, making it easier to get a faster refund without dealing with return shipping.
Conclusion
Returning shoes at Designer Shoe Warehouse is a simple process as long as you follow the return policy guidelines. Whether you’re returning an item in-store or by mail, keeping your receipt and original packaging will help you get the best refund option.
If you frequently shop at DSW, consider joining their VIP program to enjoy extended return periods and free return shipping. By understanding DSW’s policies and procedures, you can shop with confidence knowing that you have flexibility if a purchase doesn’t work out.
